Question 1

Where are you located?

Accepted Answer

295 Cavanaugh Bay Rd. Coolin, Id 83821
	- one mile from trial entrance
	- about 5 minutes from Cavanaugh Bay Airport
	- about 20 minutes from Hill's Resort
	- about 30 minutes from Elkins Resort
	- about 1 hr from Sandpoint 
	- about 1 hr 30 minutes from Coeur D' Alene
	- about 1 hr 40 minutes from Downtown Spokane

Question 2

Do I need a trailer?

Accepted Answer

No, you don't need a trailer. Our vehicles are street legal which means you can leave directly from our location without towing a vehicle. If you would like to tow a vehicle to your own location, then give us a call and we can work it out.

Question 3

How does it work?

Accepted Answer

After making a reservation, park at our office, sign up, gear up, get instructions and ride out. You don't have to trailer machines or follow us anywhere. You ride directly from our location to the trailhead!

Question 4

Do I need a reservation?

Accepted Answer

We strongly recommend that you make a reservation. We often book-out on the weekends and are sometimes out delivering mid-week. Sometimes we can accommodate drop-in rentals, but we don't want you to be disappointed. Please at least call ahead.

Question 5

Can I cancel my reservation?

Accepted Answer

Yes, but there is a cancellation fee. Please read our reservation policy

Question 6

Is there a deposit required?

Accepted Answer

A security/damage deposit is required for all rentals. Deposit must be placed on a major Visa, MasterCard, American Express or Discover credit card. UTVs require a $1500 deposit. This is in the form of a "reservation hold" that blocks the amount from your card. We do not actually receive the funds, but can capture the payment if there are damages. If there are no damages, the charge will automatically drop off of your charge account. Damage deposits usually take about 7 days to be released. If someone uses a Debit card, the funds are immediately removed from the account. It can take up to 15 days for debit card deposits to be returned.

Question 7

What are the age requirements for rentals?

Accepted Answer

All drivers need to be 18 or older with a valid driver's license. We recommend that passengers are over 4 years old. Younger/smaller riders can ride in a booster or car seat. Under 18 is required by Idaho State to wear a DOT approved helmet (which we provide).

Question 8

Do I need a helmet?

Accepted Answer

Helmets are provided for everyone. DOT approved helmets are required for participants under 18 by state law. Over 18 has the freedom to choose in Idaho.

Question 9

What clothing should I wear?

Accepted Answer

We experience all 4 seasons, and sometimes all in the same day! Dress appropriately for the season. But, remember, it is probably colder on the trails and in the mountains than you would think. Bring layers of clothing. In the dusty season, goggles are highly recommended. We rent them or you can bring your own. Your clothing WILL get dirty but the dirt generally will not stain clothing.

Question 10

Is insurance available?

Accepted Answer

"Damage Protection" is available for Polaris Adventure Vehicles only. Standard protection has a $3000 max out of pocket threshold. Premium Protection can be purchased for $15, which drops the max out of pocket for damages to $1500. Vehicle recovery is not covered in damage protection.

Question 11

What if I break something?

Accepted Answer

Renter is responsible for all damages to rental machines and other property and possible lost future rentals.

Question 12

Can you deliver?

Accepted Answer

Yes, usually we can accommodate most delivery requests. We can delivery our entire fleet for private family or corporate parties to your special location. Call for an estimate on delivery rates.